Citizen Grievance Redressal
Citizen grievance redressal is the institutional framework through which individuals can lodge complaints against public service inefficiencies, corruption, or administrative delays and seek formal resolution. In modern governance, this process has largely shifted from physical complaint boxes to unified, technology-driven ecosystems.
Road Tax Refund
The process of securing a road tax refund from the RTO (Regional Transport Office) after vehicle relocation or scrapping is notoriously delayed.
